Refund policy
Every Weston London glove is made by hand, just for you. If it is not right, putting it right is simple – and our 60-day satisfaction guarantee makes sure of it.
A Glove Worthy Of Your Game
Not the one you hoped for? We will make it right.
60 Day Satisfaction Guarantee
Just reach out to our team and we will take care of the rest.
1. Reach Out
Email us within 60 days. We reply within 24 hours.
2. We Make It Right
A free replacement, or a refund.
3. Sorted Fast
Replacements go into production right away. Refunds are issued to your original payment method or store credit.
Our Promise To You
Every Weston London glove is cut, stitched, and stamped by hand, then inspected before it ships. We stand behind every one of them. If your glove arrives damaged, faulty, or stamped differently from what you ordered, we will replace it free of charge. No return required, no cost to you.
If the glove simply is not for you, our 60 day satisfaction guarantee has you covered.
Getting started is easy. Email info@westongolfers.com with your order number and we will walk you through everything.
Full Refund & Return Terms
60-Day Money-Back Guarantee
At Weston London, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 60-Day Money-Back Guarantee under the terms outlined below.
Because every glove is made to order and personalized for a single customer, our policy is built around replacing and correcting rather than returning. In most cases you will never need to send anything back to us.
1. Free Replacements
If any of the following apply, we will replace your glove free of charge, with no return required:
- Your glove arrived damaged or faulty
- Your glove was stamped with initials or options different from what you entered on your order
- You received a different size or item than the one you ordered
To request a replacement, contact us within 7 days of delivery with your order number and clear photographs of the glove and its packaging. Manufacturing defects and any error on our part are always covered, regardless of personalization.
2. Personalization Accuracy
You are responsible for the initials, size, and options entered at checkout. A glove personalized exactly as you ordered it is not eligible for a free replacement due to a typing error, a spelling error, or a size selected incorrectly on your order.
Please double check your initials, your size, and your glove hand before completing your purchase. If we stamp your glove differently from what your order shows, we will replace it at no cost to you.
3. Eligibility for Refund
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 60 days of the confirmed delivery date
- Requests made after 60 days from delivery are not eligible and will not be approved
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted
Refund eligibility is strictly limited to the 60 day window from the confirmed delivery date, as confirmed by carrier tracking.
4. Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 60 day guarantee period
- Subscription renewals or recurring charges processed after the 60 day window
- Orders that have already been processed or fulfilled once the 60 day period has passed
- Requests made outside the stated policy terms
- Gloves showing signs of use, improper care, or wear beyond normal inspection
- Items personalized to a specification the customer entered incorrectly, where a replacement has already been issued as a goodwill exception
No exceptions are made beyond the 60-Day Money-Back Guarantee.
5. Returns
Returns are not required and not accepted. Please do not mail any item back to us. Unauthorized returns sent without prior written authorization from our team cannot be accepted, processed, or returned to sender.
In the rare case that we request a return in writing, return authorization and shipping instructions will be provided at that time. Unless the return is due to our error or a manufacturing defect, return shipping is the customer's responsibility and is paid by the customer. We recommend a tracked service. We are not responsible for items damaged or lost in return transit.
6. Order Cancellations
Because your order enters the manufacturing and personalization process the minute the order is placed, we are unable to cancel it. Subscription orders can ONLY be cancelled 24 hours before the rebill because we prepare the materials before the order is placed, to ensure you get it faster.
7. Refund Processing and Timing
Approved refunds are issued to the original payment method. Refunds are typically processed within 5 to 7 business days of approval, and we will email you a confirmation the moment your refund is issued. Your bank or card issuer may take a further 5 to 10 business days to post the refund to your account.
Refunds on orders placed with a discount, bundle, or promotion are calculated on the price actually paid.
8. Limits, Abuse, and Fraud
We reserve the right to limit or refuse refund and replacement requests showing patterns of abuse or fraud. This includes, without limitation, repeat refund requests across multiple orders, requests for a full refund on an order where additional items were knowingly purchased after the initial checkout, and claims that cannot be substantiated by photographs or order records.
9. Subscriptions
Guarantee Window. If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 60 day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Subscription Orders. Weston London offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence of your choosing ("billing period"). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.
Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. If you wish to cancel your subscription, you may do so through your customer portal or by contacting our customer happiness team at info@westongolfers.com. All cancellations are effective on the last day of the billing period.
Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (for example, a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made in the customer portal or by contacting a customer service representative.
Important: Subscription orders can ONLY be cancelled 24 hours before the rebill because we prepare the materials before the order is placed, to ensure you get it faster.
10. Changes to This Policy
We may update this policy at any time. The policy in effect at the time of your purchase governs that order.
11. Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
Questions about refund eligibility? Contact our Customer Support team within the 60 day window at info@westongolfers.com and we will assist you accordingly.
Customer support: 7am to 7pm EST, Monday to Friday